Q. Explain the type of document management your software uses.
Our document storage and retrieval system (EZ-Scan™) enables users to define document types and location (drive and path), then organizes document by patient number. Check out our EZ-Scan product here.
Q. How does your system handle faxes? Can it do faxes in batches to all physicians that are missing a CMN? Are documents bar-coded when created through your software?
All fax devices are interfaced as printers, and controlled by the Windows® OS.; Our users have connected with 3rd party fax systems (ZetaFax and others) where ARX provides fax number lists as an Excel® spreadsheet.
Q. Is your software browser based? Do you have a browser based version?
ARX is a Windows® base application, currently supported on v2000, 2003 and 2008 Small Business, Standard or Enterprise editions.
Q. Do you have a browser based intake system? We’re looking into outsourcing our sales to a call center and would like to know they would have the ability to input new patients via a browser.
Our browser based system currently allows only management to do patient look up and view Key Performance Indicators (KPI).
Q. Can we host in house?
Yes, you can host in house on your own servers, or co-locate on remotes using Terminal Services or Citrix.
Q. What programming language was your software built with?
We have used Microsoft® Visual Foxpro to develop the core products, and all new features are being added as .NET apps using Visual Studio 2010 and Visual Basic.
Q. Can we access the database directly to pull and push data?
The database being yours, and Microsoft® SQL, can be queried directly, or any of our reports will create Excel® spreadsheets.. We do not recommend pushing data.
Q. What database does your software use?
We are a Microsoft® Solutions provider and developer, and would advise all to use SQL 2008.
Q. Is there an API available for your software? Is there a cost associated with using the API?
The browser based UI is available to management at no additional cost.
Q. Does your software have the ability to bill Medicare directly?
Yes, direct to all four DME MACs and several state Medicare providers for Part B.
Q. Does your software have the ability to bill Medicaid directly?
Yes, we are a certified vendor for over 28 state Medicaids.
Q. Does your software interface with a clearing house? If so which ones?
Yes, our 837 electronic claim format works with numerous clearing houses. Our choice is Availity.com largely because they are free, and will process claims for over 1,000 different payors.
Q. Does your software have real-time eligibility checking capabilities?
Yes, our ME-1st® app is stand alone or integrated with ARX, and can do instant eligibility via our web service or your own dedicated line. We also offer instant eligibility checks for BCBSF, HUMANA, AETNA, CIGNA, FHHS, GREATWESTLIFE, CITRUSHEALTH, and UNITED.
Q. Does your software have the ability to hold claims until certain requirements are met? What type of requirements can be used to hold back transmission of claims (deductible check, proof of delivery on file, etc.)
Yes, our whole ARX system is designed for high levels of user controls that prevent claims from release unless all requirements are met. There are even table driven ‘business rules’ that are payor specific. These features are best viewed during our web presentation.